At XMPEROR, We Prioritize Customer Service

We believe our products will deliver unmatched satisfaction for years to come. That’s why we offer a 5-year quality guarantee and a 2-year replacement warranty, and we encourage you to register your product.

Once registered, contacting us for support or to file a warranty/guarantee claim will be quicker and easier. The entire process is simple and fast!

🔐 Product Registration

Create or log into your XMPEROR account: Go to the login section at the top right corner of our website or click here.

Tip: You’ll need to provide the original invoice from your initial purchase as proof of warranty, as well as the order number from your purchase on our website.

🛠 Warranty & Guarantee

2-Year Warranty
We offer a 2-year warranty against manufacturing defects. If your claim meets the requirements, we will do our best to repair or replace the item, free of charge. This warranty starts from the date of purchase.

5-Year Quality Guarantee
We provide a 5-year quality guarantee, covering product damage or reduced functionality. This guarantee also starts from the purchase date. If your claim qualifies, you will receive a 50% discount on your next purchase made through our official website: www.xmperor.com.

⚠ Important Notice

Our warranty and guarantee cover manufacturing defects, but do not cover damage or loss of function caused by customer negligence. This includes (but is not limited to):

Improper or incorrect use

Use of non-water-based lubricants

Incorrect cleaning

Submerging non-waterproof products in water

Disassembling the product

XMPEROR’s warranty and guarantee apply only to products purchased directly through our website (www.xmperor.com) or from official XMPEROR retailers (in-store, online, or via approved marketplaces).

They do not cover products purchased from unauthorized XMPEROR sellers.