Please refer to our Discount Code Guide for step-by-step instructions on how to apply your promo code at checkout.

We accept the following payment options:

PayPal | Visa | MasterCard | Discover | American Express

If you have any questions or need further assistance, feel free to reach out to our dedicated customer support team at Support@xmperor.com.

When placing an order, you’ll typically need to provide your:

• Email address
• Phone number
• Shipping address

Card information for payment

All order details and updates will be sent to your email, so please make sure all information is accurate to avoid missing any notifications.

No. Xmperor does not store your credit card information.

We use SSL (Secure Socket Layer) encryption technology to ensure your payment information is protected during transmission.

Your personal and payment details — including your credit card number, name, and address — are securely encrypted to prevent unauthorized access.

Your payment details are used only to process your order. We take all necessary measures to keep your data safe and protect against fraud.

If you have concerns about privacy or security, don’t hesitate to contact our support team.

Our security system has marked your transaction for further verification to protect your account.

To proceed, please provide:

• A valid photo ID
• A clear image of the credit card used, with sensitive info like the CVV covered
  

clear image of the credit card used, with sensitive info like the CVV covered

You can securely upload the requested documents by replying directly to our email.

Once we verify the information, we’ll immediately process your order.

We understand this may be inconvenient, but this is a standard security measure to protect your account from unauthorized use.

If your credit card payment didn’t go through, it could be due to:

• Insufficient funds
• Purchase not authorized by the cardholder
• Incorrect billing information
• Expired card
• Card not authorized for international transactions (especially in Hong Kong)
  
  We recommend contacting your issuing bank for authorization.
  
  💡 Important:
  Adult product transactions are subject to stricter security checks. If your credit card fails at checkout, you may have better luck using PayPal Express Checkout, which also allows you to pay by credit card.
  
  Here’s how to pay with PayPal:
  
  

1. Add items to your cart and proceed to checkout.
   
   
2. Select PayPal Express Checkout.
   
   
3. In the PayPal popup, choose credit card payment.
   
   
4. Complete your payment by clicking "Continue."

• For full refunds, we will return the total amount you were charged.
• For partial refunds, we’ll refund the amount corresponding to the returned item(s).
  

Read our full refund policy here:

🔗 Returns Policy

If you have questions, feel free to reach out to Support@xmperor.com.

If you were charged twice, it might be due to a previous abandoned order.

Check your order history:

• If one order is marked as unpaid or pending and another is completed, only the completed one was charged.

• You can also contact your card issuer to verify whether one or two charges were processed.
  
  

In the United States, only USPS is authorized to deliver packages to P.O. Boxes or APO/FPO addresses.

Carriers such as UPS, FedEx, DHL, and TNT cannot deliver to these addresses.

Using a P.O. Box is not recommended as it may result in delivery failures or delays.

Please make sure to provide a valid physical address when placing your order.

We offer door-to-door delivery service.

For domestic shipments within the U.S., we primarily use UPS. Accessories may be shipped via USPS or other major carriers.

Orders are shipped in plain packaging to protect your privacy.

• Weekday Orders: Orders placed on weekends will be processed and shipped on the following Monday.

• Weekend Orders: Orders placed on weekends will be processed and shipped on the following Monday.
  
  

Delivery usually takes 3–8 business days, depending on your location.

Please note that delays may occur due to holidays, extreme weather, or customs clearance.

Once your order is shipped, you will receive a tracking number via email, and it will also appear in your account.

How can I update my shipping address?
There are two scenarios:

Before Shipment: We can update your address.

Please send us the following information:

Order Number

Recipient Name

Street Address

City

State/Province

Zip/Postal Code

Country

Phone Number

After Shipment: Unfortunately, we can’t change the shipping address once the package is in transit.
You can try contacting the shipping carrier directly using your tracking number to request a delivery change,
or wait to receive the item and return it.

Always double-check your shipping details before placing an order to avoid issues.

You will receive an email with a tracking number within 24 hours of shipment.

If you haven’t received any email:

Check that your email was entered correctly.

Look in your spam or junk folder.

Whitelist our email address and use your primary inbox to ensure updates are received.

If you're still having trouble, please contact us at support@xmperor.com

Before Shipment: If your order hasn’t been shipped, we can cancel it.
Please contact customer service with your order number for assistance.
A full refund will be issued within 3 business days.

After Shipment: If your order has already left our warehouse, it can no longer be canceled.
Once received, please contact customer service to initiate a return.
Please note: Return shipping fees are not covered.

For non-defective returns, a 15% restocking fee will be deducted.

Unfortunately, once a product has been opened, we are unable to accept returns. This is due to hygiene concerns—we cannot guarantee that an opened item remains sterile.

However, rest assured that all our products are brand new and have never been used by other customers.

We offer a 100% refund for returns made within 15 days, as long as the product is unopened and unused.

The 15-day period begins on the date the customer receives the product, or the date a third party (other than the carrier) physically receives it on the customer’s behalf.

To qualify for a return:

The product must be returned in its original, unused, undamaged, and unopened condition.

For hygiene reasons, once the protective plastic seal is broken, we cannot accept returns—unless the item is damaged or defective upon opening.

Please note:

Personal dislike of an item after opening or using it does not qualify as a defect. Due to the nature and intended use of these products, we cannot issue refunds in such cases.

Return processing time: 3–5 business days
Return fee: A 15% restocking fee will be deducted from your refund. You are also responsible for return shipping costs.

Before sending a return, you must contact our customer service team to confirm the return process. Packages returned without prior approval will not be refunded.

Order canceled before shipping:
You will receive a full refund without delay.

Return after delivery:
Refunds will be issued once the returned item has been received and inspected. A 15% restocking fee will apply.

Defective or damaged items:
If you receive a damaged or defective product, please contact us immediately with photos or videos. We will either ship a replacement or issue a full refund.

Personal dissatisfaction:
If you simply don’t like the item after receiving or using it, this does not qualify as a defect. Due to the intimate nature of our products, we cannot issue refunds in such cases.

Refund processing time: 3–5 business days after approval.

Most of our electronic products are covered by a 2-year limited warranty, starting from the date of purchase. However, accessories such as manuals, charging cables, storage pouches, and soft cups are not covered under this warranty.

Please note:

The warranty applies only to the main device and covers manufacturing defects under normal use.

Accessories are not eligible for replacement or repair unless they are defective upon arrival.

Proof of purchase is required for any warranty claim.

Please check out our User Guides page for step-by-step instructions and tips on how to get the best experience with your purchase.

Still have questions? Feel free to contact our support team